Cloud delivery that ensures your contact center adapts to your needs, with no downtime for upgrades or maintenance, the ability to turn up features as needed and no up-front capital investment, all with a 100% uptime service level agreement (SLA).
Show your customers you know them by supporting all of their interactions with data on their preferences and previous interactions.
A unified agent desktop and omni-channel routing reduce the complexities of supporting multiple channel.
Ensure adequate staffing for all channels and skills with easy-to-use cloud-based workforce management tools.
Call recording, customizable interaction scoring, screen-sharing and screen-capture help supervisors provide feedback on agent performance.
After an interaction, feedback from the customer provides data to measure customer satisfaction and optimize processes.
Voicenet self service solutions are backed by a seasoned team of experienced professional services and technical support staff. Voicenet offers comprehensive application consulting, training and support services, and is committed to delivering the most powerful and flexible self service solutions for customer service.