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Ready to take your contact center to the cloud? See what Smart Contact has to offer.
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Enterprise-class workforce management with all of the advantages of cloud delivery.
CRM Integration
Use CRM to provide a full view of your customer. Nurture existing accounts.
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It's Time to Visit the Cloud

Customer expectations are constantly changing, and you need a cloud contact center that can keep up with them. When customers reach out to the call center to resolve a complex issue, they expect to be connected to an agent who can serve as a customer advocate - who has the context to know who they are, anticipate their needs, make them feel valued and resolve their issue on the first contact - no matter what channel they've chosen.

To provide a customer experience that is truly best-in-class, you need to provide a consistent experience across channels and touchpoints, while taking your customers' preferences and history into account. The Smart Contact Suite gives you the features you need to give your customers the experience they demand, via IVR or mobile self-service, inbound and outbound voice, email, SMS, chat and even video interactions.

Highlights

As consumer expectations rise, contact centers are faced with supporting an increasing number of interaction channels, easing access to information and embracing rapidly evolving technologies. Our pure cloud solution can be deployed rapidly; eliminating the need for complex on-site infrastructure. Smart Contact Suite also scales with your business and stays up-to-date, streamlining the process and lowering your overall costs, while increasing customer satisfaction and retention.

Cloud Deployment
Cloud delivery that ensures your contact center adapts to your needs, with no downtime for upgrades or maintenance, the ability to turn up features as needed and no up-front capital investment, all with a 100% uptime service level agreement (SLA).

CRM Integration
Show your customers you know them by supporting all of their interactions with data on their preferences and previous interactions.

Reduced Complexity
A unified agent desktop and omni-channel routing reduce the complexities of supporting multiple channel.

Workforce Management
Ensure adequate staffing for all channels and skills with easy-to-use cloud-based workforce management tools.

Supervisor Tools
Call recording, customizable interaction scoring, screen-sharing and screen-capture help supervisors provide feedback on agent performance.

Post-Contact Surveys
After an interaction, feedback from the customer provides data to measure customer satisfaction and optimize processes.

Actionable Analytics
Customizable and pre-built real-time analytics and reporting help improve first-contact resolution, maximize service-to-sales opportunities, monitor call quality and more.

Mobile Ready
The Smart Contact Suite leverages mobile and web capabilities for sharing photos, videos and documents, integrating mobile customer service functionality into your apps and websites without significant redesigns.

Voicenet :: Linking Communication Technologies

Voicenet self service solutions are backed by a seasoned team of experienced professional services and technical support staff. Voicenet offers comprehensive application consulting, training and support services, and is committed to delivering the most powerful and flexible self service solutions for customer service.

Contact us: sales@voicenet.ca OR (888) 878-5120