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WFM Cloud
Enterprise-class workforce management with all of the advantages of cloud delivery.
CRM Integration
Use CRM to provide a full view of your customer. Nurture existing accounts.
View a full range of resources. Deliver a world-class customer experience.

CRM Integration

Use CRM to provide a full view of your customer.

Show your customers you know them and get the right answers faster with the Smart Contact Cloud Contact Center built-in CRM integration. Our powerful agent desktop integrates with Salesforce, Microsoft Dynamics and other CRM systems to provide a full view of your customer or prospect - orders, accounts, other recent activity and more.

We make seamless CRM integration easy, with out-of-the-box integration to Salesforce.com along with the ability to integrate to other data sources - even if you're using custom or in-house back-end systems. Combining customer information such as product line ownership plus our skills-based routing gets your customers to the right agent, every time. Agents have the information they need, like previous inquiries and order histories, to better provide personalized service, build rapport as a trusted customer advisor, and increase the likelihood of first-contact resolution of the customer's issue.

For Microsoft Dynamics CRM, we've also assembled a solution that leverages the Zipwire cloud contact center solution and Microsoft's Unified Service Desk to support and centralize customer actions across multiple channels, into a single agent desktop.

Find out more in our white paper: Provide Total Customer Care with Smart Contact Cloud Contact Center, Microsoft Unified Service Desk and Dynamics CRM.

Voicenet :: Linking Communication Technologies

Voicenet self service solutions are backed by a seasoned team of experienced professional services and technical support staff. Voicenet offers comprehensive application consulting, training and support services, and is committed to delivering the most powerful and flexible self service solutions for customer service.

Contact us: sales@voicenet.ca OR (888) 878-5120