Products & Services

Voicenet Smart Contact

Whether your clients prefer self-service or have a complex question that requires agent assistance, The Smart Contact Cloud Contact Center delivers a seamless experience that improves your customer retention, customer engagement and your bottom line. Learn more about Smart Contact.

eCNS™

eCNS™ is a service that provides municipalities, regions and other government authorities access to specific information within the 911 database in order to provide emergency public alerts via a telephone-based notification system. Learn more about eCNS™.

IVR Template™

A simple and easy to use application designed to provide administrative access to IVR solutions for set up, configuration and reporting. Learn more about the IVR Template™.

Message Manager™

Makes large-scale outbound phone and email communication easy, effective and convenient. Configure, launch and automate messages easily to multiple recipients via phone or computer. Learn more about Message Manager™.

Aspect Software Products


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Contact Center by

We help enterprise contact centers deliver remarkable customer experiences across every conversation and every channel - voice, email, text, social, web - through a single, elegant software platform.

This platform brings all the conversations together, in one place, ensuring a consistent omni-channel customer experience each and every time.

  • Automated self-service
  • Intelligent multichannel contact routing
  • Compliant proactive outreach
  • Interactive mobile self-service
  • Social customer care
  • Unified reporting and administration

Contact Center by

We help enterprise contact centers deliver remarkable customer experiences across every conversation and every channel - voice, email, text, social, web - through a single, elegant software platform.

This platform brings all the conversations together, in one place, ensuring a consistent omni-channel customer experience each and every time.

  • Automated self-service
  • Intelligent multichannel contact routing
  • Compliant proactive outreach
  • Interactive mobile self-service
  • Social customer care
  • Unified reporting and administration

Workforce Optimization by

Workforce Optimization provides the right discipline over the people behind the omni-channel customer experience with insight into - and control over - every interaction between the customer and the company, helping organizations across the globe inform and automate better operational decisions that improve productivity and create exceptional interactions every time.

  • Automated self-service
  • Intelligent multichannel contact routing
  • Workforce Managment
  • Perfomance Management
  • Quality Management
  • Speech, Text and Desktop Analysis

Back Office Optimization by

Advanced Back Office Optimization provides organization with a purpose-built solution for not only improving back office productivity but also harmonizing the front and back office processes to achieve better enterprise synergies, higher utilization rates across all operational resources, and better customer outcomes. With capabilities that span people, process and insight needs, We can ensure that your back office delivers what the front office has promised.

  • Automated self-service
  • Intelligent multichannel contact routing
  • Data-Driven Operational Decisions
  • Real-Time Work Management
  • Measurement against Proven KPIs

Voicenet :: Linking Communication Technologies

Voicenet self service solutions are backed by a seasoned team of experienced professional services and technical support staff. Voicenet offers comprehensive application consulting, training and support services, and is committed to delivering the most powerful and flexible self service solutions for customer service.

Contact us: sales@voicenet.ca OR (888) 878-5120